Terms & Conditions
General booking terms for Hanoi tours, private routes, pickup, pricing and customer responsibilities.
Bookings
Tour availability, pickup time, route details and price are confirmed before the tour. Private requests may require a custom quote.
Routes and timing
Routes may change because of traffic, weather, opening hours or safety conditions. Our team will choose the best available option.
Guest responsibility
Please provide accurate contact details, arrive on time and tell us about food restrictions, children or special needs before the tour.